Lapteco FAQs

At Lapteco, refurbished means a device has been professionally inspected, tested, cleaned, and prepared for reuse to ensure it meets our quality standards before being offered for sale.

Every laptop, desktop, monitor, smartphone, and tablet undergoes a thorough refurbishment process which may include:

• Comprehensive hardware diagnostics and functionality testing
• Secure data erasure to permanently remove previous user data
• Device cleaning and sanitisation
• Repair or replacement of faulty components where required
• Operating system installation, updates, and configuration
• Final quality assurance and inspection by our technicians

Each device is then assigned a Lapteco Grade, providing a clear and transparent indication of its cosmetic condition before purchase.

Choosing a refurbished device from Lapteco allows you to access high-quality technology at a significantly lower cost than buying new, without compromising on performance or reliability. It also helps reduce electronic waste by extending the useful life of technology and supporting a more sustainable circular economy.

All Lapteco refurbished devices are fully tested, ready to use out of the box, and backed by our warranty and support team, so you can buy with confidence.

At Lapteco, we are committed to transparency and quality. Every device is carefully inspected and graded by our expert team, ensuring you know exactly what you’re getting. Our grading system is designed to be clear, fair, and consistent.

• Each device undergoes a thorough inspection and functional test.
• Cosmetic condition is assessed according to strict criteria.
• Battery health is measured and included in the grade.
• Only devices that meet our standards are offered for sale.

NIB New in Box New, sealed in original packaging.

NIOB New in Open Box/ PristineNew, in original packaging – not sealed. Never Used

A As New / Excellent Used and tested, no marks/blemishes, no scratches/dents, battery health above 90%.

B Very Good condition Light Use Used and tested, minor marks/blemishes, superficial scratches  (<¼"), no dents/cracks, battery >75%.

C Good condition Medium Use/ Used and tested, moderate marks/blemishes, visible scratches, small dents, deeper scratches. Battery >75% 

More information can be found  Lapteco Grading: Sustainable & Affordable Tech Solutions 

At Lapteco, every device goes through a structured preparation process before it is made available for sale. Our goal is to ensure each product meets our quality standards and arrives ready for its next owner.

Our refurbishment process may include:

• Secure removal of all previous user data
• Comprehensive hardware diagnostics and functionality testing
• Inspection of key components, including storage, memory, display, keyboard, ports, and battery
• Cleaning and sanitisation of the device
• Repair or replacement of faulty components where required
• Installation and configuration of the operating system
• Final quality assurance checks carried out by our technicians

Once testing is complete, each device is assigned a Lapteco Grade, providing a clear indication of its cosmetic condition. Any cosmetic wear is purely aesthetic and does not affect the performance of the device.

We believe in complete transparency, so every product listing includes key specifications, condition details, and warranty information, helping you make an informed purchase with confidence.

The result is a professionally prepared device that delivers excellent performance, outstanding value, and a more sustainable alternative to buying new technology.

Choosing refurbished technology is a smart way to get high-quality devices at exceptional value while making a positive impact on the environment.

At Lapteco, we believe great technology shouldn't come with a premium price tag. Our refurbished devices offer a cost-effective alternative to buying new, giving individuals, families, students, and businesses access to reliable technology without compromising on quality.

Refurbished devices typically cost significantly less than their brand-new equivalents, allowing you to access premium brands and business-grade technology at a fraction of the original price.

Every device sold by Lapteco undergoes comprehensive testing, quality checks, and preparation to ensure it is fully functional and ready to use. Our grading system also provides clear and transparent information about the cosmetic condition of each device.

By extending the life of existing technology, refurbished devices help reduce electronic waste and minimise the environmental impact associated with manufacturing new products. Choosing refurbished is a simple way to support a more sustainable and circular economy.

Refurbished technology enables organisations to equip employees with reliable devices while managing IT budgets more effectively. Whether you're purchasing a single laptop or rolling out devices across your business, refurbished technology can deliver significant cost savings.

All Lapteco devices are backed by warranty and support, giving you peace of mind that your purchase is protected. We carefully inspect and prepare every product to ensure it meets our quality standards before it reaches your door.

Whether you're replacing an old laptop, upgrading your home office, equipping a growing business, or purchasing technology for education, refurbished devices offer an affordable, reliable, and environmentally responsible alternative to buying new.

With Lapteco, you get trusted technology, outstanding value, and a more sustainable way to buy IT.

What warranty do you offer on Lapteco refurbished devices?
All Lapteco refurbished devices come with a 12-month warranty covering hardware faults and technical defects. The warranty period begins from the date of delivery.

What does the warranty cover?
Our warranty covers:

• Hardware malfunctions not caused by accidental damage or misuse
• Battery issues (unless caused by normal wear and tear)
• Faulty components or manufacturing defects

What is not covered?
The warranty does not cover:

• Cosmetic imperfections (e.g., scratches, dents, signs of previous use)
• Accidental or liquid damage
• Unauthorised repairs or modifications
• Normal wear and tear (e.g., battery ageing, minor cosmetic marks)

How do I request support or a warranty repair?
If you experience any issues with your device, please contact our support team at support@lapteco.com . We’ll guide you through troubleshooting and, if needed, arrange for a repair or replacement.

How long does a repair or replacement take?
Most warranty repairs or replacements are completed within 7–10 working days of receiving your device.

 At Lapteco, we aim to make receiving your refurbished technology as quick, simple, and reliable as possible.

Once your order has been placed, our team prepares your device for dispatch, ensuring it has passed our final quality checks and is securely packaged for transit.

• Fast and secure delivery throughout Ireland
• Tracking details provided for all eligible shipments
• Carefully packaged to protect your device during transport
• Business and consumer orders welcome
• Collection options may be available on selected orders

Most orders are processed and dispatched within the timeframe specified on the product page. Before dispatch, every device undergoes a final inspection to ensure it meets our quality standards.

Once your order has been shipped, you will receive a fulfilment email containing your order details, delivery information, and tracking number so you can monitor your shipment every step of the way.

Our goal is to deliver all orders within 3 business days from dispatch, although delivery times may vary depending on your location and courier availability.

After dispatch, you'll receive tracking information by email, allowing you to check the status of your delivery and receive updates directly from the courier.

If your order arrives damaged, or if there is an issue with your delivery, please contact our customer support team as soon as possible. We will investigate the issue promptly and work to resolve it as quickly as possible.

If you have any questions about delivery, shipping costs, bulk orders, or the status of your order, our team is here to help.

At Lapteco, we're committed to delivering quality refurbished technology safely, securely, and ready to use, with a simple ordering process and delivery you can rely on.

Last updated: 29/12/2025

At Lapteco, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

You have the right to return your order within 14 days of receiving it, in line with consumer protection regulations.

To be eligible for a return:

• The item must be in the same condition as received
• It must not be damaged, water-damaged, or altered
• All original accessories included must be returned

All Lapteco devices are professionally tested and graded. Minor cosmetic wear may be present on refurbished items and does not qualify as a fault if it matches the listed grade.

If your item is faulty, damaged in transit, or incorrect, please contact us within 48 hours of delivery.
We will arrange a repair, replacement, or full refund at no cost to you.

To request a return, please contact us with:

• Your order number
• A brief description of the issue or reason for return

Email: support@lapteco.com

We’ll provide instructions for returning your item.

• Customers are responsible for return shipping costs for change-of-mind returns
• Lapteco covers return shipping for faulty or incorrect items

We recommend using a tracked and insured service.

Once your return is received and inspected:

• Refunds are processed within 5–7 business days
• Refunds are issued to the original payment method

Shipping costs are non-refundable.

We cannot accept returns for:

• Items damaged due to misuse or unauthorised repairs
• Devices with missing accessories not originally listed as excluded

If you have any questions about returns, please get in touch:

Email: support@lapteco.com