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Last updated: 29/12/2025

At Lapteco, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

You have the right to return your order within 14 days of receiving it, in line with consumer protection regulations.

To be eligible for a return:

• The item must be in the same condition as received
• It must not be damaged, water-damaged, or altered
• All original accessories included must be returned

All Lapteco devices are professionally tested and graded. Minor cosmetic wear may be present on refurbished items and does not qualify as a fault if it matches the listed grade.

If your item is faulty, damaged in transit, or incorrect, please contact us within 48 hours of delivery.
We will arrange a repair, replacement, or full refund at no cost to you.

To request a return, please contact us with:

• Your order number
• A brief description of the issue or reason for return

Email: support@lapteco.com

We’ll provide instructions for returning your item.

• Customers are responsible for return shipping costs for change-of-mind returns
• Lapteco covers return shipping for faulty or incorrect items

We recommend using a tracked and insured service.

Once your return is received and inspected:

• Refunds are processed within 5–7 business days
• Refunds are issued to the original payment method

Shipping costs are non-refundable.

We cannot accept returns for:

• Items damaged due to misuse or unauthorised repairs
• Devices with missing accessories not originally listed as excluded

If you have any questions about returns, please get in touch:

Email: support@lapteco.com